FAQs about NES

• ALL sessions and packages are booked on per event basis.

• ALL clients must sign a Waiver & Release Liability Form, Concussion Awareness Form and an Emergency Information Form.

• Those clients under legal age or with a person with disabilities will require their parent/guardian’s signature.

  • Anyone (parents, guardians, friends, etc.) that will be watching or participating in or around the session/package location must wear closed toe footwear and follow all safety guidelines.

• Session times will be 60 minutes.

• Clinic and Program times will vary depending on the package chosen.

• Clients ages 4 - 7 years are required to take Private Lessons.

• Any client that is requiring additional assistance with “before or after care” for their session will be required to take Private Sessions.

• Up to 30 minutes before and 30 minutes after the session may be provided to assist with preparing and/or looking after the equines’ needs.

  • This extra time must be requested at the time of booking the session.

  • There will be an additional charge for this time ($15.00 per 30 minutes)​.

• NES carries $5M Certificate of Insurance for Equine Association Coaches.

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MISSED TIME POLICY: 

Sessions are progressive in nature, with the building and practicing of new skills from session to session. We strongly encourage regular attendance. Of course we recognize that occasionally absences are unavoidable. For this reason, if NES is PROVIDED at least 24-hours notice, we will reschedule the session.  However, if there is less than 24 hours notice or there is no notice, the client will be responsible to pay the full amount of the session (exceptions may be made at the discretion of NES).

 

If NES cancels a session/package due to unforeseen circumstances, the session/package will be made up in the near future. No refunds will be issued.

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AS A CLIENT - WHAT DO YOU NEED?

• A desire to want to learn and grow your emotional and physical health with the assistance of equines.

• A polite attitude. No offensive or vulgar attitude will be permitted. If any form of abuse occurs, NES will end the session, leave the premises and will not return or offer further services until a heartfelt apology has been issued.

• A commitment to attend all sessions/packages time slots.

• ASTM approved helmets must be worn by anyone under the age of 18 and is STRONGLY RECOMMENDED for everyone. ASTM-approved riding helmets will be on hand by NES, at no extra charge, for the first 4 lessons (for students who do not have their own).

• While equipment and attire designed specifically for the equestrian sport is recommended for both the comfort and safety of riders, New Clients in their first 4 sessions, may start out wearing:

  • Properly fitting boots that must have a slight heel (approx 1/4 inch).

  • Long comfortable pants. 

  • Form fitting shirts, sweaters, jackets (not excessively baggy/lose fitting).

• After the first 4 sessions, clients will begin performing more complicated skills and at higher speeds. For maximum comfort and safety, we ask clients to have their own ASTM approved Helmet, proper equestrian boots and any other items necessary to continue).  New and/or gently used equipment can be purchased at various local Tack stores or online.

• No chewing gum or anything in clients mouth (example: candy, suckers, etc.).

• No loose fitting or excessive jewelry.

• Hair tied away from their face.

• During cold weather, layering (long underwear/under armor) is essential. Gloves (as opposed to mittens) and warm boots with at least a 1/4" heel are also required. For beginners, winter boots (not too wide) with a slight heel will do the job. For more advanced riders, winter riding boots are STRONGLY encouraged.

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** NOTE - Exceptional circumstances may apply & will be decided on an individual basis. **

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** Gift Certificates are available for purchase **

Please refer to  Pricing & Information  page for additional information.